Privacy Policy
Auburn Best Cleaning Services – Privacy Policy
Effective Date: January 8, 2026
Last Updated: January 8, 2026
1) Scope
This Privacy Policy explains how Auburn Best Cleaning Services (“we,” “us,” or “our”) collects, uses, and shares information when you visit auburnbestcleaning.com (the “Site”) or contact us through the Site.
2) Information We Collect
A. Information You Provide (Contact Forms)
When you submit a contact form, we may collect:
- Name
- Email address
- Phone number
- Service address (the location you want cleaned)
- Service preference / type of request
- Any additional information you include in your message (for example, details about the home or job)
You can choose how much detail to include in the message box. Please do not submit sensitive information you do not want shared via email.
B. Communications
If you call or leave a voicemail, the call/voicemail and related metadata (such as phone number and timestamp) may be stored by our phone or communications service providers as part of normal operations. We do not collect or store communications for the purpose of creating a detailed personal profile.
C. Automatically Collected Data (Site Activity)
When you use the Site, certain information may be collected automatically, such as:
- IP address and device identifiers
- Browser type and device information
- Pages viewed and actions taken on the Site
- Approximate location (derived from IP)
- Referring/exit pages and timestamps
3) Cookies, Analytics, and Advertising Tools
We use common website technologies such as cookies and similar tools to help operate the Site, understand performance, and measure marketing.
Tools may include (as applicable):
- Google Analytics (GA4)
- Google Tag Manager
- Google Ads conversion tracking
- Meta Pixel
- Google reCAPTCHA (security/anti-spam for forms)
These tools may collect information such as your IP address, device identifiers, and browsing activity on the Site. Some of this information may be processed by the tool providers under their own privacy policies.
4) How We Use Information
We use information to:
- Respond to your inquiries and provide estimates
- Communicate with you about your request (by email, phone, or SMS)
- Operate, maintain, and secure the Site
- Measure Site performance and improve user experience
- Understand the effectiveness of our marketing and advertising
5) How We Share Information
We do not sell your personal information.
We may share information:
- With service providers that help us operate the Site or communications (for example, website hosting, email, analytics, advertising, and security providers)
- If required by law, legal process, or to protect rights, safety, and security
- In connection with a business transaction (for example, reorganization), if permitted by law
6) Marketing Communications (Email/SMS)
If you contact us, we may send follow-up messages related to your request and may also send occasional marketing messages.
You can opt out by:
- Email: replying with your opt-out request or contacting us at [email protected]
- SMS: replying STOP (if applicable) and/or contacting us at +1 (334) 707-4385 or [email protected]
7) Data Retention
- Inquiry data (non-customer): We generally retain contact form submissions for up to 12 months, unless you request deletion sooner or we need to retain it for legitimate business or legal purposes.
- Customer data: If you become a customer, we may retain certain information longer as needed for business operations, recordkeeping, and compliance.
8) Security
We take reasonable steps intended to protect information submitted through the Site. However, no website, system, or transmission method can be guaranteed 100% secure.
9) Data Breaches
If we become aware of a security incident involving personal information, we will evaluate it and provide notifications as required by applicable law.
10) Your Choices and Requests (Access, Correction, Deletion)
You may request to access, correct, or delete personal information we have about you by contacting:
Email: [email protected]
Phone: +1 (334) 707-4385
We may need to verify your request before acting on it.
11) Children’s Privacy (21+)
This Site is intended for individuals 21 years of age or older. We do not knowingly collect personal information from individuals under 21 through the Site.
12) Photos on the Site
The Site may display photos of our work (including before/after examples). Where individuals appear, we use photos for which we have appropriate permission or rights for website use.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and reflected by the “Last Updated” date. Continued use of the Site after updates means you accept the revised policy.
14) Contact Us
Questions about this Privacy Policy:
Email: [email protected]
Phone: +1 (334) 707-4385
If you need a mailing address for formal notices, you may request it by contacting us using the information above.
Terms and Conditions (Website Terms of Use)
Auburn Best Cleaning Services – Website Terms and Conditions
Effective Date: January 8, 2026
Last Updated: January 8, 2026
1) Acceptance of These Terms
These Terms and Conditions (“Terms”) govern your access to and use of auburnbestcleaning.com (the “Site”). By using the Site, you agree to these Terms. If you do not agree, do not use the Site.
2) Who We Are
The Site is operated by Auburn Best Cleaning Services (“Auburn Best Cleaning Services,” “Company,” “we,” “us,” or “our”).
Contact:
Email: [email protected]
Phone: +1 (334) 707-4385
If you need a mailing address for formal notices, you may request it by contacting us using the information above.
3) Eligibility (21+)
This Site is intended for individuals 21 years of age or older. By using the Site or submitting a form, you represent that you are at least 21.
4) Site Is a Point of Contact Only (No Service Contract)
The Site provides general information and a way to contact us to request an estimate. The Site is not a contract for cleaning services, and submitting a form does not create a binding agreement or guarantee availability, pricing, or scheduling.
Any service terms (including scope, pricing, deposits, cancellations, or other conditions) are handled directly between you and the Company outside the Site.
5) Requesting an Estimate and Scheduling
You may request an estimate by:
- Submitting a contact form on the Site; or
- Calling us at +1 (334) 707-4385.
Scheduling typically occurs after we have contacted you and provided an estimate. The Site does not offer “instant booking,” and we may decline or be unable to schedule services depending on availability, service area, or other business considerations.
6) Communications
If you contact us through the Site or by phone, you agree that we may respond via email, phone call, or text message (SMS) using the contact information you provide.
If you receive SMS messages and want to stop them, you can:
- Reply STOP (if applicable), and/or
- Contact us at [email protected] or +1 (334) 707-4385 with your request.
7) Service Area
Our services are intended for the following areas: Auburn, Auburn University area, and Opelika (Alabama). We may update service coverage over time.
8) Intellectual Property
The Site and its content (text, photos, images, graphics, logos, and design) are owned by or licensed to Auburn Best Cleaning Services and are protected by applicable laws. You may view and use the Site for personal, non-commercial purposes only.
You may not copy, reproduce, distribute, modify, or commercially exploit Site content without our written permission.
9) User Submissions
If you submit information through a Site form (for example, your name, contact information, address, and service request details), you represent that the information is accurate to the best of your knowledge and that you have the right to provide it.
10) Prohibited Use
You agree not to:
- Use the Site for unlawful, harmful, or abusive purposes;
- Attempt to gain unauthorized access to the Site or its systems;
- Interfere with Site functionality (including probing, scanning, or testing vulnerabilities); or
- Submit spam or malicious content.
11) Third-Party Services and Links
The Site may use third-party services (for example, security tools, analytics, or advertising tools) and may contain links to third-party websites. We are not responsible for third-party sites, content, or privacy practices.
12) Disclaimers
The Site is provided on an “AS IS” and “AS AVAILABLE” basis. We do not guarantee that the Site will be uninterrupted, error-free, or secure at all times, or that information on the Site is always current.
13) Limitation of Liability
To the fullest extent permitted by law, Auburn Best Cleaning Services will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of (or inability to use) the Site.
14) Changes to These Terms
We may update these Terms from time to time. Changes are effective when posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted means you accept the updated Terms.
15) Governing Law
These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law rules.
16) Contact Us
Questions about these Terms:
Email: [email protected]
Phone: +1 (334) 707-4385